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Shipping Information

WHEN CAN I EXPECT TO RECEIVE MY ORDER?


Excluding U.S holidays, for most U.S deliveries, please expect to receive your order within one (1) to three (3) business day(s) after it has been processed and shipped, however some EXCEPTION orders can take up to 30 business days to arrive.


EXCEPTIONS:

Ambient Lighting Kits, Center Console Inserts, Rear Center Console Inserts, Luxe Mats, Ultimats, Sunshades, and Seat Covers are custom products which ship directly from the manufacturer once production is completed.


We process orders for Cyber Ambient products within one (1) to three (3) business day(s). Orders for Cyber Ambient products received before 8:00 AM PST (11:00 AM EST) during normal business hours are shipped the same day. Orders for Cyber Ambient products received after 8:00 AM PST (11:00 AM EST) will ship the next business day.


All other countries, please expect to receive your order within 17-35 business days after it has been processed and shipped.


Once an order has been fulfilled and shipped, a confirmation email with the tracking number will be sent to the recipient. Please note some items may ship separately.

 

DOMESTIC SHIPPING


  1. Estimated arrival dates are for domestic orders placed today. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

  1. Whenever possible, please include a standard street address when placing an order. You'll receive an email with shipping information on the date your order ships.

  1. Cyber Ambient reserves the right to choose the shipper which is most appropriate for the product(s) ordered and require signature confirmation upon delivery. We use FedEx and USPS as our domestic shippers.

  1. We track all of our shipments and digitally confirm delivery at your shipping address. Our responsibility for shipment ends when we have verification from our carriers (USPS or FedEx) the shipment has been delivered to your address. If the shipment cannot be found at your delivery location AFTER our carrier indicates it has been delivered, we cannot replace or refund your purchase. The responsibility for shipment is yours once the product(s) have been verified as delivered to your address.

  1. Cyber Ambient is not responsible for shipments which cannot be delivered after repeated attempts by one of our carriers. It is the customer's responsibility to coordinate with either FedEx or USPS to receive shipment at a convenient time or place. If the shipment is returned to Cyber Ambient, a restocking fee will be applied before any refund is processed.
  2. Most orders ship within 24 hours of receipt on business days.

FREE US STANDARD SHIPPING ON ORDERS OVER $100. EXCLUSIONS APPLY.

  • Offer valid only on orders placed at Cyber Ambient.
  • Offer not valid on return shipments or prior purchases.
  • Offer is limited to stock on hand and custom made-to-order items, is non-transferable, and is not redeemable for cash or credit.
  • Offer valid on all orders with a pre-tax subtotal of $100.01 or more. Other discounts applied to your order could change your subtotal.
  • Offer limited to standard shipping to addresses in the contiguous US only (including APOs and FPOs).

INTERNATIONAL SHIPPING

  1. The customer agrees to pay any and all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment.

  1. A damage claim due to shipping MUST be made within 24 hours of receipt of the international order. Cyber Ambient will have our international delivery service investigate. The customer agrees to provide full photographic evidence of damage including photos of all boxes and packaging. A new product will be shipped or a refund provided IF AND ONLY IF our international delivery service determines that the damage was caused during shipment AND reimburses Cyber Ambient for that damage.

  1. Because Cyber Ambient checks each international order to ensure that all items have been included in the shipping box, any claim that items are missing or have been stolen in transit will NOT be honored and no refunds or replacement will be provided, regardless of the circumstances.

  1. IMPORTANT PRODUCT NOTE: Certain products (i.e. Lloyd Mats) are only available for shipment to the US and Canada and are NOT available for international orders (excluding Canada). Please check the product page to see if a product is available for international shipments.

If international order is shipped to a freight forwarding service in the U.S. or to a secondary international address which is NOT the residential or commercial address of the customer:


Important: Using a freight forwarder to ship could result in shipping complications including damage, lost merchandise, and difficulty in tracking. Cyber Ambient is NOT responsible for any of these complications. We strongly recommend you do NOT use a freight forwarder.


  1. The customer agrees to pay any and all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment, regardless of the intermediate or final shipping destination.

  1. Once the shipment is received and signed for by a freight forwarding service in the U.S. or any agent at a secondary address, Cyber Ambient's responsibility for the shipment ends. We will be unable to provide updates on location of the shipment, and we are NOT responsible for any damage that might occur from the time the shipment is received at the freight forwarder or secondary address to the time it arrives at its final destination. In addition, an order processed through a freight-forwarder in the USA is considered an "International Order" and is covered by all of our policies associated with International Orders.

  1. If the shipment is sent to a freight forwarding service or a secondary international address which is NOT the residential or commercial address of the customer, the customer assumes all responsibility for delivery.

  1. Because Cyber Ambient checks each international order to ensure that all items have been included in the shipping box, any claim that items are missing or have been stolen in transit will NOT be honored and no refunds or replacement will be provided, regardless of the circumstances.

  1. Cyber Ambient ships the vast majority of international shipments via DHL Express when selected at checkout. However, some products (Sunshades, Ultimat & Luxe Floor Mats and Seat Covers) may be shipped via another shipping provider based on warehouse location.